Thanks for purchasing our products at Cut Above Spirits. If you aren't happy with your purchase for any reason, please email us for an exchange or refund within 14 days of receipt. You are eligible for reimbursement within 14 days of your purchase. After the 14-day period, you will no longer be eligible and won't be able to receive a refund or conduct an exchange. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item(s) so that we can evaluate the issue and make it right. Contact us as hello@drinkcutabove.com 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

Returns

Return of product is not a requirement for a refund, but may be requested. Customers that do not wish to dispose or retain product should contact hello@drinkcutabove.com for return instructions. Return processing can take up to 3 weeks.